I want you to be happy with your purchase. Prints, Light Counter devices and physical books may be returned under my voluntary 30-day return policy.
This policy is in addition to any rights you may have under applicable consumer law.
Please contact me within 30 days of receiving your order if you wish to return it. Do not send an item back before contacting me; I will provide the return address and any necessary instructions.
To qualify for a return:
the item must be returned in the condition in which you received it;
prints must not have been framed, mounted, marked or otherwise altered;
devices must be complete and include any supplied accessories;
books must be undamaged and unmarked;
the item must be returned in its original packaging; and
it must be packed carefully enough to protect it during the return journey.
You are responsible for the cost of returning an undamaged item.
Returns must be sent with tracking and adequate insurance. You are responsible for the item until it has been delivered back to me, so please retain your shipping receipt and tracking information.
Made-to-order prints are covered by the 30-day return policy. However, the 10% deposit is non-refundable because I incur material and preparation costs as soon as the order is confirmed.
I will inspect your return after receiving it and let you know whether it has been accepted.
For an accepted return of an available print, Light Counter device or physical book, I will refund:
the full purchase price; and
the original outbound shipping charge.
For an accepted return of a made-to-order print, I will refund:
the amount paid for the print, less the non-refundable 10% deposit; and
the original outbound shipping charge.
Refunds are issued to the original payment method. Your bank or card provider may take additional time to credit the money to your account.
Customs duties, import VAT and clearance charges are paid to third parties and cannot be refunded by me. You may be able to reclaim some charges from your local customs authority.
Please contact me promptly if an item arrives damaged, is defective or is not the item you ordered. Include photographs of the item, its packaging and any visible shipping damage.
I will replace a damaged, defective or incorrect item at no additional cost. Please do not return it until I have provided instructions. If a replacement is not possible, I will contact you to agree an alternative remedy.
Digital products, including ebooks, are non-refundable once they have been downloaded or accessed, except where a refund is required by applicable law.